JA of Sheffield wrote:

“I want to thank you from the bottom of my heart for the lovely way that S*****’s interment was carried out. Your caring, professionalism was very much appreciated by my Partner and I and I will always remember the gentleness and reverence with which you laid my little lad to rest.
I don’t need to tell you that I feel as though a part of my heart has been ripped out – but it is such a comfort to know that he is in caring hands until I join him some day”